I must admit that the solar customer service is one of the best, and they deserve a five-star rating. However, I am slightly disappointed with the misleading information provided online regarding replacement parts.

I was frustrated with the malfunctioning of my fingerprint controller on my scooter. I was searching for an equivalent part that had a key starter. The online description indicated that it was a replacement for Solar P1 3.0 which I own, and other models. However, it failed to mention that it was incompatible with the scooter originally fitted with fingerprint controller.

I had already ordered the part and a few days later I received an email stating that it was incompatible with the fingerprint reader display. If that information had been clearly displayed on the website, I would never have ordered it. Unfortunately, due to this misleading information, my order was delayed for about two weeks because I live in Pennsylvania and had to return the incorrect part to California, pretty long distance.

The solar customer service handled this situation very well and agreed to cross-ship the correct part for my scooter.

Despite this setback, I am rating Solar Company with a five-star. I hope that the website description will be corrected to avoid similar scenario for other customers.

I want to express my gratitude to the solar customer service for their excellent communication and handling of this problem to my satisfaction.
Thank You,

A+++

Solar FF Lite, P1 3.0 And EQ Replacement Display

Solar FF Lite And EQ Replacement Display

Five stars for shipping, three for contents. Two screws missing, no manual or information how to calibrate the new controller to the existing scooter.