Skip to content


All your questions answered


How long will it take to get my order?

We offer FREE USA shipping for all Electric Scooters only!

Our goal is to offer you the best shipping options, no matter where you live in the USA . Every day, we deliver to customers across the USA and WorldWide, ensuring that we provide the very highest levels of responsiveness at all times.

The time frame for order delivery is divided into two parts: 

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent out within 24 -48 hours after the order is placed Monday to Friday.Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. This is same working day after for orders placed by 11am and next working day for orders placed after 11am. All orders are delivered within 2 - 4 working days after dispatch.

International Shipping

International deliveries will take 5-10 working days depending on the country where your order is being shipped to.

Please note there may be an additional custom duty depending on your country's jurisdiction. Please consult with your local authority to enquire about the relevant tax and duty amount. 

Can I track my order?

Tracking orders is very simple and can be done through your order shipping email once your order has been dispatched; you will automatically receieve tracking information within the email.

Orders placed over the weekend

If you place an order over the weekend or on Friday, your order will not be dispatched until Monday.

You should receive your tracking information via email on the Monday.

Is it possible to upgrade the shipping option?

We do provide standard free shipping for all Electric Scooter orders which typically take 2-4 working days to deliver.

An upgrade shipping option is also available which delivers in 1-2 working days subject to couriers.

What to do if the tracking details are incorrect

If your tracking details are incorrect please contact us so we can rectify this. At times there can be accidental mistakes; but we do always ensure the right tracking information is sent to the correct customer at all times.


Electric scooter does not turn on?

Please ensure you have fully charged your e-scooter before you attempt to use it. The light on your charger will turn from red to green once the e-scooter is ready to use.

For some of our models there is a battery isolator switch typically located under the charging port or on the oppasite side of the charging port-ensure this is pushed in.

Should your scooter still not turn on please contact our support team who will respond in a quick and timely manner.

Do the electric scooters require assembly?

Our E-scooters do not require any assembly, normally needing just the handlebars or stem of the e-scooter to be attached. The tools and bolts needed come packaged with the e-scooter.

How often should an electric scooter be serviced?

How often you need to service your e-scooter will depend on how often you use it. 

If you are using your e-scooter every day we recommend checking it over once a week. Ensure that the tyre pressures are correct, there are no signs of excess wear and tear on key components and that all screws and bolts are securely fastened according to any instructions. 

My scooter was in an accident or I have damaged my scooter?

We offer a full repair service at our hub in California.

Should you require a maintaince or repair service;

Please email our team:

Can an electric scooter be left on charge overnight?

Yes, all the e-scooters that we sell have an automatic cut off in the battery management system that will stop charging when the battery is full. We recommend keeping your battery charged up at every opportunity.

Flat tyres

Unfortunately, punctures can occur due to a number of factors, such as the surface of the road, sharp objects, use with incorrect/low tyre pressures, excess tyre wear and excess e-scooter load.

One of the best things you can do to avoid punctures is ensure the tyre pressures are regularly checked and maintained at the manufacturers recommended level. Keeping them topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best. For Solar scooters this is 40 PSI for off road tyres with an inner tube and 45 PSI for on road tyres.

Punctures and flat tyres (even those filled with puncture prevention fluid) are not covered by returns or warranty as they are considered ‘consumable’ parts which can be prone to wear and tear over time.

P1 2.0, EQ, P1 Pro And FF Lite FAQs


Do you have a Showroom?

We have one showroom at the moment which is located in Lancaster, California

All services and repairs are handled at our showroom premises.


744 W Avenue L-6





Is it possible to test ride an electric scooter?

At present we do not offer test rides in our showroom. However, you are able to get up close to the e-scooters to see them in person and get a feel for the size and weight.

Do you offer repair and services?

We will do our best to repair any e-scooter, bought in to our showroom. We only work on Solar products not any other brand. If you are experiencing a problem with your product, we recommend contacting us via email to book a repair or service.

Is it possible to pay in instalments in the showrooms?

Finance can be used on accessories, or e-scootesr purchases. This requires an online application, but our teams in our showrooms will be able to help you complete the process, such that you can use this for in showroom purchases too.

The acceptance of finance is down to the finance provider as we only act as an broker.

Is a certain item in stock in your showroom?

If the product is available to purchase online then we do have this in stock for collection also.

Billing and Payments

No order confirmation

If you've not received an email order confirmation, please check your junk/spam folders – sometimes confirmation emails can end up there!

If you still can’t see it there, please contact us at It’s possible that there’s a typo in your contact email address, in which case we can easily rectify this.

Checkout Problem

We're sorry to hear you're having issues when trying to purchase on our website. 

If your card is being declined when attempting to make a payment we recommend contacting your bank, unfortunately we hold no control over the payment method used.

If your bank have sent you an authorisation text message, you may need to respond to this in order for your order to be processed successfully. 

Also please esnure your billing address matches your cardholder address.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Paypal, Apple Pay and Amex Pay. In our showrooms we can also accept cash.

We also offer a selection of finance options:


PayPal Credit

How Affirm Financing Works?

Click link below to see how Affirm works.


Any questions?

You can contact us through our contact page! We will be happy to assist you.

Added to your Cart