Solar Scooters Two-Year Limited Warranty Summary
Solar Scooters warrants all scooters against defects in materials and workmanship for two year from the date of original online purchase. Solar Scooters does not warrant against normal wear and tear, nor damage caused by accident or abuse. The warranty is automatically registered and started from the date of purchase. Solar Scooters can only honour warranty claims if you can provide proof of purchase.
If you submit a valid claim under this warranty, Solar Scooters will either repair, replace, or refund your Solar Scooters at its own discretion. Warranty benefits are in addition to rights provided under local consumer laws.
Who is covered?
The original purchaser who bought the product from our website or shop. Proof of purchase is required.
Due to the technical nature of electric scooters all repairs must be undertaken by Solar Scooters USA. Any unauthorised repairs or attempts to repair will invalidate the warranty, unless authorised by Solar Scooters. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty.
What is covered?
Solar Scooters offers a two-year warranty which covers any defective components such as the frame, footboard, motor, display and controller. All wearing parts, small parts and screws are excluded from this warranty. We offer a warranty period of one year on the battery. All warranty claims must be supported by a proof of purchase and apply only to the original purchaser of the product. The warranty is not transferrable. The customer will also be liable for all inward and outbound delivery charges.
What is not covered?
Second hand product, those obtained via 3rd party re sellers, modified or altered product, poorly maintained product (left outside). Normal wear & tear on tires e.g. punctures, brake discs, horn, light etc., any water damage, failure or loss caused by accident, misuse, neglect, theft, excessive load, transport damage, cosmetic issues such as fading or scratches or any other cause not arising from defects in material or workmanship. In cases where failure is due to wear and tear or lack of maintenance we do offer costed repair & servicing. Please email firstname.lastname@example.org for any repair queries with your order number.
Exchanges (If applicable)
We only replace items if they are defective or damaged upon delivery.
Scooter warranty within 24 Months
Customer to cover cost of inward freight charges to our USA service center for a diagnostic test. Any repairs which are covered by the warranty conditions above will be undertaken free of charge except freight charge.
All repairs (labour fee) and parts to be chargeable if not under warranty. Customer will be liable for both the inward and return freight charges. Where the scooter is not repairable or spare parts are not available we reserve the right to return the scooter back to your address until parts become available.. If failure is due to water ingress or misuse, Solar Scooters reserves the right to void your warranty.
Scooters bought second hand or out of warranty can still be repaired at cost, this is on a case by cases basis as not all scooters can be fixed if out of warranty or bought second hand.
Solar Scooters 14 Days Return policy
If you change your mind after buying from us and want a refund, you have up to 14 days to let us know, and another 14 days to return the goods to us. You will need to return the product to us before we can provide a refund. Solar Scooters can help arrange the return for a charge. There will be deductions for custom made products such as tron edition scooters as well as deduction for any damage caused to the scooter or packaging.
To initiate a return, you need to contact us via our email address: email@example.com
Please include your order number and the reason for your return in your correspondence.
Please note: the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden (less than 1km logged on the scooter’s odometer.) Once your goods are received back at Solar Scooters, they will be assessed by our technicians. Any missing parts or damage resulting in a reduction in the retail value of the products will result in an equivalent deduction in your refund amount. Please see the information below as an indication of the refund you will receive – but please note the loss in value caused by
any excessive use or handling of the product will always be assessed on a case-by-case basis.