SOLAR SCOOTERS WARRANTY
Solar Scooters provides limited warranty coverage as outlined in our official service policy below. Coverage applies strictly to the original purchaser and requires valid proof of purchase.
CORE COMPONENTS
Covers major components including the motor, display, and controller (determined case-by-case against criteria).
BATTERY PACKS
1-year warranty coverage on battery packs across all Solar Scooters and E-Bike products.
USA REPAIR HUB
All repairs must be performed by Solar Scooters USA unless explicitly authorized in writing.
The original purchaser who bought the product from our website or shop. Proof of purchase is required. Due to the technical nature of electric scooters all repairs must be undertaken by Solar Scooters USA. Any unauthorised repairs or attempts to repair will invalidate the warranty, unless authorised by Solar Scooters. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty.
Who is covered? The original purchaser who bought the product from our website or shop. Proof of purchase is required. Due to the technical nature of electric scooters all repairs must be undertaken by Solar Scooters USA. Any unauthorised repairs or attempts to repair will invalidate the warranty, unless authorised by Solar Scooters. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty. What is covered? Solar Scooters offers a two-year warranty which covers components such as the motor, display and controller, this is determined by Solar Scooters on a case by case basis and if it fits warranty criteria. All wearing parts, small parts and screws are excluded from this warranty. We offer a warranty period of one year on the battery for all products (Scooters and Bikes). All warranty claims must be supported by a proof of purchase and apply only to the original purchaser of the product. The warranty is not transferrable. The customer will also be liable for all inward and outbound delivery charges.
Second hand product, those obtained via 3rd party re sellers, modified or altered product, poorly maintained product (left outside). Normal wear & tear on tires e.g. punctures, fenders, brake discs, horn, light etc., any water damage, failure or loss caused by accident, misuse, neglect (including accidents and non charging of the battery regularly (battery must be charged from a mains outlet only do not charge in vehicles, sheds or other places where the outlet voltage will be low powered), theft, excessive load, transport damage, cosmetic issues such as fading or scratches or any other cause not arising from defects in material or workmanship. Water ingress caused by use and or any issues related with using any scooter in rain is not covered under warranty. In cases where failure is due to wear and tear or lack of maintenance we do offer costed repair & servicing. Please email support@solarscooters.com for any repair queries with your order number.
Customer to cover cost of inward freight charges to our USA service center for a diagnostic test. Any repairs which are covered by the warranty conditions above will be undertaken free of charge except freight charge. All repairs (labour fee) and parts to be chargeable if not under warranty. Customer will be liable for both the inward and return freight charges. Where the scooter is not repairable or spare parts are not available we reserve the right to return the scooter back to your address until parts become available.. If failure is due to water ingress, damage or misuse, Solar Scooters reserves the right to void your warranty. Scooters bought second hand or out of warranty can still be repaired at cost, this is on a case by cases basis as not all scooters can be fixed if out of warranty or bought second hand.
SOLAR E-CLIPSE WARRANTY & SERVICE SCHEDULE
The Solar E-Clipse requires regular service intervals to maintain optimal performance and warranty validity.
*After 5th service, inspect every 12 Months or 620 Miles (1,000 KM), whichever comes first.
- — Component Terms:Chassis, Swing Arm, and Controller are covered for 12 months. Battery is covered for 1 year or up to 20,000 miles (whichever comes first). Non-service items covered for 12 months subject to the service schedule.
- — Pre/Post Ride Checks:Owners must regularly inspect chain tension & lubrication, torque levels on nuts/bolts, tire pressure, spoke tension, and steering bearings. Re-grease under fork dust covers monthly.
- — Cleaning Restrictions:Do not use high-pressure washers (power washers). Use low-pressure hoses with a soft cloth or brush only.
- — Usage Exclusions:Excluded from warranty if used for hire & reward, competitive racing, or closed-circuit events. Tuning/modifications with non-official components are the sole responsibility of the owner.
- — Full Warranty Details:Our warranty terms for the Solar E Bike are as follows: the Chassis, Swing Arm, and Controller are covered for 12 months, while the Battery is covered for up to 20,000 or 1 year whichever comes first. Non-Service Items are covered for 12 months, subject to the service schedule. Please note that certain items are excluded from our warranty. It is important to note that this warranty applies to the original purchaser only. We highly recommend that you adhere to the service schedule to ensure that your bike is properly maintained and that any issues are promptly addressed. Our service schedule serves as a minimal guide, and we recognize that machines used in harsh environments and on severe terrain may require more maintenance as and when required. As with any enduro machine, performing daily owner checks and using the correct method of operation is essential to ensure the longevity of your machine for many years to come. We strongly advise checking your machine before and after each use to ensure optimal performance and longevity. Particular attention should be placed on chain tension and lubrication, essential nut and bolt torque levels, tire pressures, spoke tension, and steering bearings. To maximize the life of your battery, we recommend getting into the habit of recharging it after each ride and avoiding leaving it at a low charge level for an extended period. Please refer to the operator's manual for advice on longer storage periods. When cleaning your machine, we advise against using a high-pressure washer as this may cause damage. Instead, we recommend using a gentle low-pressure hose with a cloth or brush. Additionally, it is important to re-grease under the fork dust covers monthly to ensure smooth operation. Please note that certain items, such as grips, cables, belts, chains, tires, pads & discs, and bulbs, are subject to normal wear and tear from use and are therefore not covered by the warranty. Additionally, the warranty is excluded for hire and reward, competition, or closed-circuit use. It is important to understand that any accidental damage or damage caused by altering the standard specification with non-official components (such as tuning or modification) is entirely the responsibility of the owner and not covered by the warranty. The Solar E-Clipse is a homologated L1E-B class moped and is fully compliant with EEC whole vehicle type approval for use on public roads, provided that it is registered, licensed, and insured correctly in the EU and fully road legal in the USA. We are currently in the process of obtaining these certifications and will make them available to our customers as soon as possible. It is imperative that you wear suitable protective gear, including a helmet, eye protection, and appropriate clothing, while riding your Solar E-Clipse. At Solar, we prioritize rider safety and urge all riders to exercise caution and respect for their fellow riders and the environment. Please note that Solar products' specifications and appearance are subject to change without prior notice and may vary based on specific requirements and conditions. For more information, we encourage you to contact your local Solar dealer.
SUBMIT A REPAIR CLAIM
Contact our USA service team with your order number for technical diagnostics.